Terms of service

Welcome to Faded Pots. By accessing or using our website, making a purchase, or engaging with any service provided by Faded Pots (the "Services"), you agree to be bound by the following Terms of Service ("Terms"). These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.

If you do not agree to these Terms, you may not access or use the Services.

1. Store Ownership and Platform

Faded Pots operates this store and website. Our Services are hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.

2. Eligibility

By using the Services, you confirm that:

  • You are at least 18 years old, or the age of majority in your jurisdiction.
  • You have the legal authority to enter into these Terms.
  • You will not use the Services for any illegal or unauthorized purpose.

Violation of these Terms may result in termination of your access to the Services.

3. Accuracy of Information

You agree to provide accurate, complete, and current information when making a purchase or creating an account. We are not responsible for delays, delivery issues, or order problems caused by incorrect information provided by the customer.

4. Product Availability and Pricing

We reserve the right to:

  • Modify, discontinue, or limit the quantity of any product
  • Change product descriptions and pricing at any time
  • Cancel or refuse orders at our discretion

All prices are listed in USD unless otherwise stated.

We are not liable for typographical errors, pricing mistakes, or outdated information.

5. Orders and Payment

When you place an order, you agree to:

  • Provide valid payment details
  • Authorize Faded Pots (and Shopify) to charge your payment method
  • Accept any applicable taxes and shipping fees

We reserve the right to refuse any order if fraudulent, suspicious, or in violation of these Terms.

6. Returns, Refunds & Guarantee Policies

All sales are final unless the customer has purchased the 30-Day Money-Back Guarantee at checkout.

Without the Guarantee, orders are not eligible for refunds or exchanges.

Shipping Protection does not grant eligibility for returns. You are only protected by lost, damaged, or incorrect orders.

Full details can be found in our Refund & Return Policy, which forms part of these Terms.

7. Prohibited Uses

You may not use the Services:

  • For illegal activities
  • To violate intellectual property rights
  • To upload viruses, malware, or harmful code
  • To attempt to gain unauthorized access to our systems
  • To interfere with or compromise security or performance

Violation may result in immediate termination of access without refund.

8. Third-Party Tools and Links

We may provide access to third-party services (e.g., Shopify, payment processors, analytics providers). These services are outside of our control and subject to their own terms.

Faded Pots is not responsible for damage, loss, or issues arising from third-party tools or websites you access through our platform.

9. Intellectual Property

All content on this site—including images, graphics, text, logos, and product designs—is owned by Faded Pots or licensed to us. You may not copy, distribute, reproduce, or exploit any content without express written permission from Faded Pots.

10. Limitation of Liability

Faded Pots is not liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of data, profits, or business opportunities
  • Delays, interruptions, or service failures
  • Issues caused by third-party providers (such as Shopify or shipping carriers)

Your use of the Services is at your own risk.

11. Indemnification

By using our Services, you agree to indemnify, defend, and hold harmless Faded Pots and its staff from any claims, damages, or liabilities arising from:

  • Your use of the Services
  • Your breach of these Terms
  • Your violation of any law or third-party rights

12. Changes to the Terms

We may update or modify these Terms at any time. Changes take effect immediately upon posting to the website.

Your continued use of the Services constitutes acceptance of the updated Terms.

13. Governing Law

These Terms and any related transactions are governed by the laws of the United States and the state in which Faded Pots operates, without regard to conflicts of law principles.

14. Contact Information

If you have questions about these Terms, please contact us at:
📧 info@fadedpots.com