Refund policy

If you're not completely satisfied with your Faded Pots kit, we're here to help.
Eligible orders may receive a refund or redelivery within 30 days—just reach out to us and we'll guide you through the process.

Eligible:

  • We sent the wrong item
  • Your package is lost (no tracking updates for 15+ days)
  • Your item arrives damaged

To approve incorrect or damaged-item claims, an image or video is required.

Not Eligible:

  • Customer mistakes (wrong size, design, quantity, or address)
  • Change of mind or personal preference
  • Delivery failures caused by incorrect address
  • Normal wear, misuse, or unauthorized repairs
  • Time-sensitive occasions (Delivery after a requested or expected holiday/event date)

Damaged or Incorrect Items
If your order arrives damaged, defective, or not what you expected, please contact us within 30 days with a quick video. We'll happily replace the item or offer a refund and make things right.

Return Policy
All items are custom-made to order and are final sale.
Because each product is carefully produced specifically for your order, we do not accept returns. Our production warehouse does not accept or restock custom-made items under any circumstances.
Due to the custom production process, slight variations in design details such as line placement or color mapping may occur. These variations are normal and are not considered defects, and therefore do not qualify for returns or refunds.

Cancellation Policy
Because all of our canvases are customized, we're not able to cancel orders once they've been placed. As soon as checkout is completed, your order is automatically sent to our warehouse and production begins right away, leaving us no room to stop or change it.
We kindly ask customers to double-check their design, size, and product selection before purchasing, as we can't cancel orders due to customer mistakes.
If your order has already arrived and you believe you may qualify for a refund, please refer to our Shipping & Refund Policy — our team is always happy to help however we can.

Lost or Stolen Packages
If tracking shows your package as delivered at the address you submitted but you haven't received it, please contact your shipping carrier. We're not able to issue refunds or replacements for delivered packages, but we're happy to help guide you through the claim process.

Contact Us
If you have any questions or need assistance, we're here to help!
📧 info@fadedpots.com