Privacy policy

Faded Pots operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). Faded Pots is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

"Personal information" refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with the Services, we may collect or process the following categories of personal information, subject to applicable law:

Contact Information

  • Name
  • Address
  • Billing and shipping address
  • Phone number
  • Email address

Financial Information

  • Credit card, debit card, and payment account numbers
  • Payment confirmation details
  • Payment method and transaction details

Account Information

  • Username and password
  • Security questions and answers
  • User preferences and settings

Transaction Information

  • Items viewed
  • Items added to your cart or wishlist
  • Purchases, returns, exchanges, or cancellations
  • Order history

Device & Usage Information

Collected automatically when you browse or interact with our site:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Cookies and tracking technologies
  • Pages viewed and time spent
  • Website interactions and analytics data

Communications Information

  • Emails, messages, or inquiries you send us
  • Responses you provide in surveys or promotions

How We Use Your Personal Information

We use your information to:

  • Provide, operate, and improve the Services
  • Process payments, transactions, and orders
  • Communicate with you (shipping updates, support, order confirmations)
  • Prevent fraud and protect the security of our Services
  • Personalize your browsing and shopping experience
  • Fulfill legal and regulatory requirements

How We Share Your Information

We may share your personal information with:

Service Providers

Including Shopify and other third-party vendors who assist with:

  • Payment processing
  • Order fulfillment and shipping
  • Marketing and advertising
  • Data analytics
  • Customer support

These providers are only permitted to use your information as necessary to perform services on our behalf.

Legal & Compliance Purposes

We may share information when required to comply with:

  • Applicable laws and regulations
  • Government or law enforcement requests
  • Fraud prevention and security measures

Business Transfers

If Faded Pots undergoes a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable website functionality
  • Keep your shopping cart active
  • Improve site performance
  • Analyze usage
  • Deliver relevant ads

You can control or disable cookies through your browser settings, but some site features may not function properly without them.

Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you
  • Correct or update your information
  • Request deletion of your information
  • Opt out of marketing communications
  • Withdraw consent when applicable

To exercise these rights, contact us at:
📧 info@fadedpots.com

We will respond within the timeframe required by applicable law.

Data Retention

We retain your information only as long as necessary to:

  • Provide our Services
  • Fulfill legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, we securely delete or de-identify it.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute protection.

Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

International Data Transfers

Because Faded Pots uses Shopify and other third-party providers, your information may be transferred to and processed in countries other than your own. We take measures to ensure such transfers comply with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Services means you accept the revised policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy:
📧 info@fadedpots.com