Shipping policy

Shipping Policy
Faded Pots
Contact: info@fadedpots.com

Processing Times
All orders require 2-4 business days for processing before shipment. Orders are not processed on weekends or holidays.

Shipping Times
Once processed, orders typically arrive within:

• 7-14 days (Free Shipping)

Please note that shipping times are estimates and may vary due to factors outside our control, such as carrier delays, customs clearance, weather conditions, peak seasons, or unforeseen disruptions.

Incorrect Address Disclaimer
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete. Faded Pots is not liable for delays or losses resulting from incorrect or incomplete addresses.

Order Cancellations
As soon as checkout is completed, your order is automatically sent to our warehouse and production begins right away, leaving us no room to stop or change it.

We kindly ask customers to double-check their design, size, and product selection before purchasing, as we can't cancel orders due to customer mistakes.

If your order has already arrived and you believe you may qualify for a refund, please refer to our Shipping & Refund Policy — our team is always happy to help however we can.

International Shipping
At this time, Faded Pots ships only within regions listed during checkout. Duties, customs fees, or additional import charges (if applicable) are the customer's responsibility.

Delivery Issues
If your order has not arrived within the expected timeframe, please contact us at info@fadedpots.com and our support team will assist you.

For claims related to lost, damaged, or incorrect orders, Shipping Protection must have been purchased at checkout.